Definitions
In these conditions the following terms shall have the following meaning: “The Company” means KIndbox Limited. “Customer” means the customer of the company. “Contract” means
any contract for the sale of goods by The Company to the Customer.
Payment
Payments will be pre-authorised at the time of placing an order. No goods shall be supplied without payment. Payment will be taken from your chosen payment method chosen by the
vendor upon placing your order.
We use Stripe’s secure payment gateway: they handle the transaction on our behalf and as such we do not at an time store vour payment details. except vour address which is
necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with an 3rd parties
Delivery Time
When we have the items of your order in stock, it is despatched quickly. Our Items are mainly shipped using Sendle or Australia Post and when in stock, your items should be
dispatched within 3 business days, We will send you an email when your order has been dispatched. When an item is not in stock, this will be indicated on our website as a back-order
and will be dispatched upon receiving new stock into our warehouse.
On average:
• Australian Customers – Orders should be with you within 1 – 3 working days after dispatch.
Stock
Items ordered that are in stock should be dispatched within 24 hours of the order being placed. KIndbox holds limited stock in our factory and sometimes your order maybe placed in a
queue to be ordered, we will try and inform you if this is the case and when you can expect delivery.
Claims
Claims arising from damage, delay or partial loss of the goods in transit must be made in writing to KIndbox within seven working days of delivery. KIndbox shall be afforded reasonable
opportunity to investigate any claim made hereunder, and the Customer shall, if so requested in writing or verbally by Kindbox, promptly return any of the goods subject to any claim
and any packing materials securely packaged to KIndbox for examination.
Liability
• If the Customer establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, Kindbox shall at its
replace them with similar goods, or allow the Customer credit for their invoice value.

• If the Customer establishes that any of the goods are defective KIndbox shall at its option, replace them with similar goods or allow the Customer credit for their invoice
value.
• In no circumstances shall the liability of KIndbox to the Customer under this condition exceed the invoice value of the goods.
Returns – We accept returns on our products* provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you
change your mind you can return the product to the address below, please include a copy of your order confirmation, or a handwritten note with your order number. We do not
refund the delivery costs.
• All returns must be received within 28 days.
All items must be unused, with seals intact and tags attached where applicable. Products’ packaging must also be received intact with no tears or blemishes.
• We strongly advise returning your order with tracking as we can’t be responsible for items that go missing before they reach us.
• We will process all returns within 7 days of receiving them.
• Please note we don’t refund delivery costs.
Privacy Policy
We are committed to protecting your privacy. You can read our full Privacy Policy by searching for the tab on our site.
Product Specifications
Kindbox reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The Customer’s statutory rights will not be
affected.
Registered Company Information
• Registered Company: The Magical Learning Company
• Registered in Australia
• Registered Address: 1/27 Lacey Street, Croydon, Vic, 3136
Registered Company Number: 61 649 465 869

Refund Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.